Appendix 4 - GlossaryTable of ContentsAppendix 6 - Hardware Devices


APPENDIX V

COMMON ERROR CONDITIONS

Following are some situations which may be encountered and the recommended correction procedures:

Work Stations

V/BOSS will not accept a date typed into one of the "date" fields.

Make sure you are using the correct format, YY/MM/DD. Typing the slashes or pressing enter after each part is not necessary. If an incorrect date was entered when the system was booted this may cause problems. V/BOSS uses this date (today's date) as the upper limit of allowed dates. It may be necessary to arrow back to the previous field, press <Enter> and start over at the year field of the date.

When keys such as <Home>, <PgUp>, <PgDn>, or any of the directional arrows are pressed, a numeric character is displayed rather than the system responding normally.

You are in the "numeric Keypad" mode rather than the "control" mode of your keyboard. To enter into "control" mode, press the <Num Lock> key (located in the row above the keypad) one time.

When starting up (booting) the system, you get the message:

"Non-system disk or disk error Replace and strike any key when ready"

The diskette door is closed. If the door is closed, the system will try to boot from a diskette rather than the hard disk. Open the diskette door, if the system still does not begin booting properly, power it off for 10-15 seconds then back on. It should then boot normally.

V/BOSS will not function properly and "98" messages are displayed at the bottom of the screen.

One or more of your files may be corrupted. You may need to reload files from your backup tape. Contact the System Administrator.

You are attempting to "Find a Client" and the system responds with the message "Record Locked".

Someone at another terminal is currently accessing the same record you are looking for. Press <Fl> to exit from the Client Search screen, wait a moment, and try again. If you continue to receive the "Record Locked" message, check the other terminals to see whether someone has left a terminal on a Client or Patient screen.

The system will not accept any keystrokes and seems to be "locked" on one screen.

If you receive the "Record Locked" message, see above. If the words "Hold Screen" display at the bottom of the screen, press the key on the key board that says "Hold".

Insure that all printer cables and power cords are still properly connected. If not, re-connect them.

Press <Fl> or <Esc>. If this does not return you to a previous V/BOSS screen, hold down <Ctrl> and press [C]. This should return you to the xenix386!login where you may log back in and try again. If you are at a $, hold down <Ctrl> and press [D]. The xenix386!login will then display so that you may log back in.

If the system is still "locked", it will be necessary to reboot your system. (See next step.)

You wish to POWER DOWN OR REBOOT your system. Your system should be kept running at all times (day and night), so this should not be a frequent operation.

Exit from V/BOSS on all work stations (if possible) so that the xenix386!login is displayed. From the Main monitor Hold down <Alt> and press <Fl>. You should be at the root menu. Type [99]<Enter>. Press <Enter> again to halt the system. The system will respond with the message "Safe to Power Off or Hit Any Key to Reboot".

If you are powering off your system for some reason (to relocate, etc.), it is now safe to turn off the computer.

If you are rebooting, press any key then wait until the following displays:

Boot
:

If the system does not respond after displaying the "Boot" message and your system is an IBM P/S 2 model 95xx with a Mountain Tape Drive connected:

Power the system off, then back on

When the system displays the first "Boot" message, hold down <Ctrl> and <Alt> then press <Del>. The system will reboot. When the system displays the next "Boot" message, press <Enter>.

Press <Enter>. Other information will scroll down the screen, wait until you see:

Type CONTROL-d to proceed with normal start-up

(or give root password for system maintenance.)

When you see this, hold down <Ctrl> and press [d].

NOTE: IF YOU EVER SEE A MESSAGE THAT READS:
The system was not shut down properly, and the root file system should be cleaned.

Proceed with cleaning (y/n)?

ALWAYS type [y]<Enter>. This is critical in preventing system files from becoming corrupted' !!

After typing <Ctrl>[d) the system date and time will be displayed with the message "Enter new time". If the date and time are correct, just press <Enter>. If a correction is needed type the entire date and time in the following format: yymmddhhmm (year month date hour minute). Use military time and DO NOT type any spaces, brackets, or punctuation! For example, for September 12, 1991 4:45pm you would type, 9109121645 <Enter>

After you enter the correct date and time it will be displayed again.

When the xenix386!login is displayed type [root]<Enter>. You will then see the Root Utility Menu. Hold down <Alt> and press <F2>. At the xenix386!login type [main)<Enter>.

YOUR SYSTEM GOES DOWN due to a power failure, or you have manually powered down and it is necessary to "reboot" (restart) the system.

Follow the above instructions.

An IBM 3151 Terminal has the message "Problem in Keyboard" at the bottom of the screen.

Power the terminal off with its power switch, then back on. Press <Enter>. If you do not get xenix386!login, you will need to reboot the system. See page 3 or the Quick Reference guide.

You wish to CHANGE THE SYSTEM TIME and/or date. Changing the time will be necessary for those areas affected by Daylight Savings Time.

Access the Root menu by holding down <Alt> and pressing <Fl>. Type [14]<Enter>. The current system date and time will be displayed. Enter the new date and time in the format [yymmddhhmm] and then press <Enter>. Do not type spaces or punctuation of any kind. You must type the entire date and time even if you are only changing the time.

PRINTER(S)

You are trying to print but nothing is happening.

Ensure that the printer is on and that all appropriate lights are on (consult printer manual if you are unsure of which lights should be on). Ensure that there is paper in the printer. Check the printer ribbon, put in a new one if necessary. If the printer has a "ruler" which is removed to print postcards, ensure that it has been positioned properly. Check all cables and power cords to be sure they are securely attached.

Using the printer manual, print a self-test. If no results are achieved, contact the System Administrator.

Printer is printing only half of the characters or printer head will not move and alarm light is flashing.

Make sure printer ribbon is secure and plastic shield over the front of the ribbon is still intact and not hanging loosely. You may need to change the ribbon, making sure to install it correctly.

V/BOSS will pause or abort with a message referencing the printer displayed at the bottom of the screen.

The printer must be plugged into the system, with power on and in the ready mode (SEL or ON-LINE lights on) for the system to function properly.

You are performing a tape backup and it terminates with an error message.

Jot down the message displayed on your screen. Insert a different tape and run the backup procedure again. If you receive another error message, consult your Support Representative.

File Error Conditions

02 Duplicate Keys where duplicate allowed

10 End of File

22 Duplicate Key where not allowed

23 Record not found

30 Permanent Error (hardware??) Possible System Resources Exhausted ?

30,02 Disk Directory not found

34 Disk full for sort file

90,01 File NOT Opened for 1-0

90,01 Write issued to file OPENED for INPUT

90,02 No Current Record for Sequential File

90,07 No Access Permissions for this file

91 File Not Open

92 File Already Open

93 File Locked by Another User

93,04 File Prev. Closed with LOCK

94,01 File Attributes conflicts with COBOL description of file

94,10 Too many files OPENED

94,20 File not found

96 No Valid Current Record (bad start?)

97 Record size changed, and file organization doesn't allow change

99 Record Locked

9A Inadequate Memory for Sort operation

9B Read Previous or Start Less not on this OS

XENIX Second Component

,01 Permissions for access not owned by user

,02 No such file or directory

,05 Physical 1-0 error condition

,06 1-0 to device which does not exist

,09 Either file not open or read to write only file

,11 Process table full, need to reconfigure

,12 Not enough space available for request

,13 Permission for access not owned by user

,16 Try to open a busy file/device

,23 File table overflow, need to reconfigure

,24 More than 20 files open at one time

,27 Size of file too big, check ULIMIT Parameter

,28 No free space during a write

,30 Write to a read only file/device


Appendix 4 - GlossaryTable of ContentsAppendix 6 - Hardware Devices


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